At CharlieIQ, we understand the importance of safeguarding the privacy and security of our users' personal information. This comprehensive Privacy Policy outlines the measures we have implemented to ensure responsible data handling practices.

1. Collection of Information

Personal Information: When you create an account, subscribe to our newsletter, or make a purchase on our website, we collect personal information such as your full name, email address, and other contact details. This information is essential for us to provide you with the best possible user experience and fulfill your requests effectively. Non-Personal Information: We also gather non-personal information, including your IP address, browser type, and operating system, to analyze website usage patterns and optimize our services. This information helps us understand user behavior and improve the overall functionality and user-friendliness of our website

2. Use of Information

Personal Information: We utilize your personal information to provide and enhance our services. We may use your email address to communicate with you effectively, and fulfill your specific requests. This may include sending you updates about new products, features, or promotions, as well as providing customer support and responding to your inquiries. We do not send any marketing or unsolicited messages via SMS. Non-Personal Information: Non-personal information is used for statistical analysis, website optimization, and personalization purposes. By analyzing user behavior, we can identify areas for improvement and tailor our services to better meet your needs.

3. Disclosure of Information

We firmly believe in respecting your privacy and will not share or sell your personal information to third parties without your explicit consent. We understand the importance of maintaining the confidentiality of your data and will only disclose it when required by law or to protect our legitimate rights and property. Non-personal information may be shared with trusted third-party service providers to assist us in delivering our services efficiently. These service providers are carefully selected and are contractually obligated to maintain the confidentiality and security of your information. The mobile information and SMS consent you provide, including your phone number and your opt-in, will not be shared, sold, or disclosed to any third parties or affiliates for marketing or promotional purposes under any circumstances.

4. Security

We have implemented robust security measures to safeguard your personal information from unauthorized access, disclosure, or modification. These measures include encryption of sensitive data, regular security audits, and adherence to industry best practices. While we take every reasonable precaution to protect your information, it's essential to acknowledge that no method of transmission over the Internet or electronic storage can guarantee 100% security. Consequently, absolute security cannot be guaranteed.

5. Cookies

We utilize cookies to enhance your browsing experience and track website usage patterns. Cookies are small text files stored on your device that help us remember your preferences and settings, personalize content and advertisements, and analyze website traffic. You have the option to disable cookies in your browser settings, but please be aware that this may affect certain functionalities of our website.

6. Changes to Privacy Policy.

We may periodically update this Privacy Policy to ensure it remains aligned with evolving privacy standards and regulations. Any modifications will be promptly posted on our website and will become effective immediately upon publication. We encourage you to review our Privacy Policy regularly to stay informed about any changes.

7. SMS Frequency, rates, and help

Message frequency varies based on maintenance and property activity. Message and data rates may apply, depending on your mobile plan. Reply STOP at any time to opt out and stop receiving messages. Reply HELP for help, or contact us at the details below.

8. Contact Us

If you have any questions, concerns, or feedback regarding our Privacy Policy, please reach out to us at info@charlieiq.ai. We are committed to addressing your inquiries promptly and transparently.